Returns, Exchanges & Refunds

Policy

Every DS CURATED piece is carefully checked and packed before dispatch.

As our jewellery and accessories are carefully selected and prepared for each order, we do not accept returns or exchanges for change of mind, incorrect selection, personal preference, colour preference, or simply because the product is no longer required.

However, if you receive a product that is damaged in transit, defective, incorrect/different from what you ordered, or materially different from the product description, please contact us within 48 hours of delivery.

Please share clear photographs and/or an unboxing video showing the product and packaging. Our team will review the concern and, where applicable, arrange a replacement, exchange or refund.

Conditions for Approved Returns/Exchanges

For an approved return/exchange:

• The product must be unused and unworn.

• Original packaging should be retained.

• The product should be returned in the condition in which it was received.

• Return shipping for an approved damaged/wrong/defective product will be arranged or reimbursed by DS CURATED, as applicable.

Personalised & Gift Orders

Personalised products, customised items and specially curated gift boxes cannot be cancelled, returned or exchanged due to change of mind.

If a personalised or curated order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Refunds

Where a refund is approved, it will be processed through the applicable payment method or payment channel used for the order, subject to applicable processing timelines.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded.