Frequently Asked Questions

What does DS CURATED offer?

DS CURATED is a curated jewellery and gifting brand offering thoughtfully selected pieces for everyday wear and meaningful gifting.

Do you deliver across India?

Yes. We currently offer delivery across India, and domestic delivery is included in the product price.

How long does delivery take?

Orders are generally dispatched within 2–3 business days and usually delivered within 3–7 business days after dispatch, depending on the destination.

How will I track my order?

Once your order is dispatched, tracking details will be shared through the contact details provided at the time of purchase.

Do you offer international delivery?

International orders are currently available on request. Shipping charges, duties/taxes and delivery timelines will be confirmed before payment.

Can I return my order if I change my mind?

No. We do not accept returns or exchanges due to change of mind, incorrect selection, colour preference or personal preference.

What if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging. We will review the concern and, where applicable, arrange a replacement, exchange or refund.

Do you offer exchanges?

Exchanges are not available for change of mind or preference. Exchanges may be offered for an approved damaged, defective or incorrect product after review.

Can I cancel my order?

Please contact us as soon as possible after placing the order. Once an order has been processed or dispatched, cancellation may not be possible.

Are your jewellery pieces anti-tarnish?

Our pieces are selected with durability and finish in mind, but jewellery can naturally change in appearance with exposure to water, sweat, perfume, cosmetics and chemicals. Proper care helps maintain its finish.

Can I wear DS CURATED jewellery while bathing or swimming?

We recommend avoiding water, swimming, bathing and prolonged exposure to moisture to help preserve the finish of your jewellery.

Can I gift an order directly to someone?

Yes. You can provide the recipient's delivery details and, where available, add a personalised gift message.

Do you offer gift wrapping?

Yes. Our orders are thoughtfully packaged and selected gift options may be available depending on the collection/order.

Can I add a personalised message?

Yes. Where the option is available, you can add a personalised message for the recipient.

How should I care for my jewellery?

Keep your jewellery away from water, perfume, lotions and chemicals. Wipe gently with a soft, dry cloth after use and store it in its pouch/box when not being worn.

What payment methods do you accept?

Available payment methods will be confirmed by DS CURATED on WhatsApp before payment.

Is my payment information secure?

Payments are arranged through the payment methods/payment providers confirmed by DS CURATED. DS CURATED does not require you to share your complete card or banking credentials with us through WhatsApp or email.

How can I contact DS CURATED?

You can contact us through WhatsApp or email. Our contact details are available on the Contact Us page.